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Print FAQs
| Q |
01) The printer says there's a jam, but when I open the
printer to clear it, there's no paper there. |
| A |
In this case, the printer is not able to pull paper from the
tray. It register's as a paper jam, because the leading edge
of the paper does not reach a particular sensor within a
certain amount of time (usually one or two seconds) after
the 'pick up' rollers begin to turn.
Corrective Measures:
Clean the feed rollers.
- Pull the paper tray out. If you don't have an actual
cassette, pull the paper out of the tray
- Examine the rollers. Sometimes there are three sets of
roller; sometimes there is only one set. If there are three set
of rollers, two of the sets should rub against each other when
the paper tray is closed. Clean each roller that you can find
with a damp soapy rag. If you have to turn the rollers in
order to clean them, be careful and turn them slowly. Never
force them. Sometimes you might have to turn the machine
on, put a single piece of paper in the tray, start a print or
copy so that the machine turns the rollers for you, and turn
the machine off while the rollers are in the desired
position.
- Another way to clean the rollers is to take a single sheet
of paper, and wet it with rubbing alcohol mixed with soap.
Put the paper in the paper tray, and try to make a print, but
hold on to the paper so that the machine doesn't pull it
through. Do this several times (you will have to clear the jam
each time) and then discard the paper (you should see
some dark marks on the paper where the rollers rubbed
against it.)
- This is a temporary fix. If it works, then you will need to
replace your feed rollers soon. Place a call at Cincinnati Printer Repair
Check the paper tray.
- If the printer has only one set of rollers, then there are
probably a couple of metal tabs on the paper tray. They
would be located at the very edge of the tray, just where the
paper would leave the tray.
- Make sure that: 1) The paper's edge is beneath these
tabs. The tabs should hold the paper down. 2) The
tabs are straight, and not pointing up or down.
Are the rollers turning?
- If you've cleaned the feed rollers, and you still can't
print,
it may be because the feed rollers are not turning. This might
be because there is a broken part, or because the machine
doesn't see the paper in the tray.
- If possible, put a single sheet of paper in the tray, and
see if you can watch the roller/rollers while the machine tries
to print. If they are not, Place a call at Cincinnati Printer Repair
Still won't feed?
close
|
| Q |
02) The paper stops just after it gets out of the tray. |
| A |
In this case, the printer is not able to pull paper from the
tray. It register's as a paper jam, because the leading edge
of the paper does not reach a particular sensor within a
certain amount of time (usually one or two seconds) after
the 'pick up' rollers begin to turn.
Corrective Measures:
Clean the feed rollers.
- Pull the paper tray out. If you don't have an actual
cassette, pull the paper out of the tray
- Examine the rollers. Sometimes there are three sets of
roller; sometimes there is only one set. If there are three set
of rollers, two of the sets should rub against each other when
the paper tray is closed. Clean each roller that you can find
with a damp soapy rag. If you have to turn the rollers in
order to clean them, be careful and turn them slowly. Never
force them. Sometimes you might have to turn the machine
on, put a single piece of paper in the tray, start a print or
copy so that the machine turns the rollers for you, and turn
the machine off while the rollers are in the desired
position.
- Another way to clean the rollers is to take a single sheet
of paper, and wet it with rubbing alcohol mixed with soap.
Put the paper in the paper tray, and try to make a print, but
hold on to the paper so that the machine doesn't pull it
through. Do this several times (you will have to clear the jam
each time) and then discard the paper (you should see
some dark marks on the paper where the rollers rubbed
against it.)
- This is a temporary fix. If it works, then you will need to
replace your feed rollers soon. Place a call at Cincinnati Printer Repair
Check the paper tray.
- If the printer has only one set of rollers, then there are
probably a couple of metal tabs on the paper tray. They
would be located at the very edge of the tray, just where the
paper would leave the tray.
- Make sure that: 1) The paper's edge is beneath these
tabs. The tabs should hold the paper down. 2) The
tabs are straight, and not pointing up or down.
Are the rollers turning?
- If you've cleaned the feed rollers, and you still can't
print,
it may be because the feed rollers are not turning. This might
be because there is a broken part, or because the machine
doesn't see the paper in the tray.
- If possible, put a single sheet of paper in the tray, and
see if you can watch the roller/rollers while the machine tries
to print. If they are not, Place a call at Cincinnati Printer Repair
Still won't feed?
close
|
| Q |
03) The paper stops just before it reaches the printer
cartridge, or halfway through the printer. |
| A |
There are two reasons that this could happen: 1) The printer
stops carrying the paper through, in which case, the paper
will not be crinkled at all. 2) The paper is getting caught on
something, in which case it would be crinkled or creased
(even torn.)
Corrective Measures:
If the paper is not crinkled at all.
- Make sure that your printer lids, doors, etc., are able to
close all the way. If something is blocking it, rollers might not
be able to engage properly.
- Make sure that the printer cartridge is seated
properly.
- Check all of your sensors. Throughout your printer,
there should be small, black, plastic 'flags' that stick up here
and there. The paper rubs against them, and moves them.
The other end of these flags block sensors, letting the printer
know when paper is present. The flags should move freely.
You should be able to easily push it down, and have it pop
back up again. If it looks like one is missing, Place a call at
Cincinnati Printer Repair
If the paper is crinkled or creased.
- The first and most obvious solution is to check the paper
path for any obstructions. Also, make sure that there are no
pieces of paper left over from previous jams. They can wad
up, and hide between rollers or plates.
- Again, check all of the sensors. If a flag is stuck up, and
the paper cannot pass through, try to see if you can 'click'
the
flag back into place. BUT BE CAREFUL!!! Sensor flags break
easily. If one is broken, Place a call at Cincinnati Printer Repair
Paper still jams.
close
|
| Q |
04) The paper jams just as it comes out of the printer, or
right near the 'fuser unit'. The fuser unit is the part inside
the printer that get's hot. |
| A |
There are two reasons that this could happen: 1) The printer
stops carrying the paper through, in which case, the paper
will not be crinkled at all. 2) The paper is getting caught on
something, in which case it would be crinkled or creased
(even torn.)
Corrective Measures:
If the paper is not crinkled at all.
- Make sure that your printer lids, doors, etc., are able to
close all the way. If something is blocking it, rollers might not
be able to engage properly.
- Check all of your sensors. Throughout your printer,
there should be small, black, plastic 'flags' that stick up here
and there. The paper rubs against them, and moves them.
The other end of these flags block sensors, letting the printer
know when paper is present. Check the sensor flags before
and after the fuser unit. Be careful not to break them, and be
careful not to burn yourself. The flags should move freely.
You should be able to easily push it down, and have it pop
back up again. If it looks like one is missing, Place a call at
Cincinnati Printer Repair
If the paper is crinkled or creased.
- The first and most obvious solution is to check the paper
path for any obstructions. Also, make sure that there are no
pieces of paper left over from previous jams. They can wad
up, and hide between rollers or plates.
- Again, check all of the sensors. If a flag is stuck up, and
the paper cannot pass through, try to see if you can 'click'
the
flag back into place. BUT BE CAREFUL!!! Sensor flags break
easily. If one is broken, Place a call at Cincinnati Printer Repair
- If the paper jams inside the fuser unit (ie. if half
of the paper is sticking out of the fuser entrance, and nothing
comes out the other side), the fuser unit should probably be
replaced. Place a call at Cincinnati Printer Repair
Paper still jams.
close
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